What Does A Help Desk Engineer Do: Duties And Responsibilities

In contrast, someone who is technically proficient but without experience in customer service should focus on building their communication skills. You can work on both simultaneously with a foundational online course like Google’s Technical Support Fundamentals. A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data. As you move along in your career, you may start taking on more responsibilities or notice that you’ve taken on a leadership role. Using our career map, a help desk engineer can determine their career goals through the career progression.

Customer service is the process of offering assistance to all the current and potential customers — answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business. “Once you’ve established yourself at a company, you can ask your manager if they’d be willing to talk to a higher-level engineer or that engineer’s manager to possibly set up some time to shadow them,” Adams says.

How to become a help desk engineer

51.1% of help desk engineers graduate with a bachelor’s degree, and 6.3% of people in this position earn a master’s degree. While most help desk engineers have a college degree, it’s possible to be successful as a help desk engineer with only a high school degree. In fact, our research shows that one out of every six help help desk engineer desk engineers were not college graduates. One of the best ways to learn the skills needed to bea help desk engineer is to take online courses to advance your career, like those provided by Udemy and Coursera. After you find the help desk engineer skills you need, you can them to your resume using an AI resume builder.

Help desk engineers work in a variety of industries, including IT, healthcare, finance, and government. They communicate with clients, identify problems, and provide effective and user-friendly solutions over phone, email, chat, and ticketing systems. Help desk technicians are specialized types of customer service representatives. They use their technical knowledge of hardware and software to help troubleshoot problems users encounter.

Prepare your help desk engineer resume

In addition to the tools you’ll have at your disposal on the job, many employers are willing to help facilitate your professional development with training and assistance programs that can help grow your technical expertise. April Osman, owner of IT at Home, says her time working in a help desk role provided opportunities to grow in her career. One of the drivers of that growth came from the knowledge contained in the system guiding her IT department. If the best universities for help desk engineers are out of your price range, check out these affordable schools. After factoring in in-state tuition and fees, the average cost of attendance, admissions rate, average net price, and mean earnings after six years, we found that these are the most affordable schools for help desk engineers. Completing a Professional Certificate or other types of education can be worthwhile.

• After factoring in in-state tuition and fees, the average cost of attendance, admissions rate, average net price, and mean earnings after six years, we found that these are the most affordable schools for help desk engineers.
• Whereas help desk engineers have higher pay in the finance industry, with an average salary of $67,498.
• On the other hand, senior infrastructure engineers use skills like cloud, aws, azure, and powershell on their resumes.
• Help desk technicians belong to the occupational field of computer support specialists.
• You can gain the qualifications you need to become a help desk technician with the following walkthrough.

Beyond that technical proficiency, they must also have excellent interpersonal skills to interact with customers. On average, desktop support specialists reach similar levels https://remotemode.net/ of education than help desk engineers. Desktop support specialists are 2.1% less likely to earn a Master’s Degree and 0.6% less likely to graduate with a Doctoral Degree.

Help Desk Engineer Related Careers

Information engineers earn the highest salary when working in the technology industry, where they receive an average salary of $107,435. Comparatively, help desk engineers have the highest earning potential in the finance industry, with an average salary of $67,498. Technical assistance is the non-financial assistance provided by local or international specialists. The purpose of technical assistance is to maximize the project’s implementation and quality of the final product.

The annual salary of desktop support specialists is $7,482 lower than the average salary of help desk engineers. Desktop support specialists tend to make the most money working in the finance industry, where they earn an average salary of $53,933. In contrast, help desk engineers make the biggest average salary, $67,498, in the finance industry. In general, senior infrastructure engineers earn the most working in the hospitality industry, with an average salary of $123,360. The highest-paying industry for a help desk engineer is the finance industry.